Shipping & Returns:

Most of our furniture and artwork, in addition to large lighting, rugs, and mirrors will be delivered third party by a delivery service provider. If in stock, most pieces ship within 4-6 weeks of order receipt, unless otherwise specified. Custom pieces usually ship within 8-10 weeks unless otherwise specified on the product page. Transit typically takes 7-10 business days. Due to Covid19 restrictions we are experiencing longer than normal shipping delays. Please keep this is mind when placing your order. This timeframe includes hub transfers, sorting, and inspections. Once ready to be delivered, a representative from your local delivery agent will reach out to you directly to schedule a time that works for you to deliver your piece. We ask that you take the time to review your delivery upon its arrival, and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please call our Customer Experience team at (615) 656-0967 or email us at lara@laracellainteriors.com.

Furniture orders may be cancelled within 24 hours of submitting the order. All furniture sales are final after this cancellation window. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them. We cannot accept returns on any furniture purchases. Furniture is carefully inspected prior to shipment, but damages do happen, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery. Please note any damages at the time of delivery. Furniture that is refused due to non-damage or defect related feedback will be will be issued store credit as a refund less the original shipping and handling fee charges, a 15% restocking fee, and any return shipping fees.

DAMAGED PRODUCT

Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible. 

Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team within 48 hours of receipt, so that we may file a claim and include in your delivery documents.

If you refuse your furniture, artwork, lighting, rug, and mirror delivery due to damage or manufacturing defect, the piece will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 2-3 weeks to finalize and issue a replacement. Our team will work hard to have a replacement issued and shipped as soon as possible. Furniture that is refused due to non-damage or defect related feedback will be will be issued store credit as a refund less the original handling fee charges and a 15% restocking fee.